Frequently Asked Questions

No. We are Specialist Refinishing Suppliers. Unlike a general mechanical shop, we do not sell brakes or engine parts. We specialize in the chemistry of professional automotive paint, coatings, abrasives, and body repair — carrying professional lines including 3M, Roberlo, U-POL, Car-Rep, Pro Form, and more, alongside our exclusive Valspar Automotive and DeBeer Refinish systems.

Our flagship warehouse is located in Windsor, Ontario:Auto's Supply Stop
Unit 2, 2800 Jefferson Blvd, Windsor, ON N8T 3G9📞 1-519-419-2805Hours:

• Monday9 AM – 5 PM
• Tuesday9 AM – 5 PM
• Wednesday9 AM – 5 PM
• Thursday9 AM – 5 PM
• Friday9 AM – 5 PM
• Saturday10 AM – 12 PM
• SundayClosed

We're open:

• Monday9 AM – 5 PM
• Tuesday9 AM – 5 PM
• Wednesday9 AM – 5 PM
• Thursday9 AM – 5 PM
• Friday9 AM – 5 PM
• Saturday10 AM – 12 PM
• SundayClosed

Phone and in-store pickup follow the same hours. You can order online at www.autossupply.ca any time, 24/7.

Auto's Supply Stop is the only authorized distributor in Southwestern Ontario for Valspar Automotive and DeBeer Refinish. While our physical storefront is in Windsor, we hold the exclusive distribution rights for the entire Windsor-Essex, Sarnia-Lambton, and Chatham-Kent corridor. This exclusivity applies to our professional paint systems — our DIY products and online store serve customers across all of Canada.

Yes! Our online store at www.autossupply.ca is open for orders across Canada. Browse our product catalogue, build custom aerosols, and have everything shipped directly to your door — anywhere in the country — and we now ship to the United States too, with duties pre-paid (DDP) so there are no surprise fees at the door.Now shipping across Canada and to the US.

Our Custom Spray Builder lets you create a professional-grade custom aerosol matched to your vehicle. Select your make, model, and year — or enter your paint code directly from your door jamb — and we'll build it to order. Available for cars, trucks, motorcycles, ATVs, and industrial equipment.

Yes. We specialize in “difficult” matches.

• The Scan: Bring a small part (like a fuel door, side panel, or cover) to our Windsor shop. We use a spectrophotometer camera to read the paint's current state and create a custom formula.
• The Search: We have access to specialized databases for Fleet, Industrial, and Powersports (Yamaha, Honda, etc.) that aren't available in retail stores.

Our “PPG Switch” program is built on three pillars:

1. Profitability: Significant reduction in material cost per job compared to PPG — shops typically see savings in the range of 10–15%.
2. Support: We are local. If you have a colour-match issue, we're a phone call away — not a 1-800 number. Windsor-area shops can have us on-site the same day.
3. Accuracy: DeBeer's European waterborne technology offers exceptional colour-match accuracy with superior hiding power.

Yes. High-volume accounts and professional shops are eligible for our tiered Jobber Program with dedicated pricing levels based on your volume.

• Apply online through our Jobber Portal
• Or visit us at Unit 2, 2800 Jefferson Blvd, Windsor, ON N8T 3G9
• Email: support@autossupply.ca

We carry a specific “Safety Exception” inventory: structural rust-repair panels (rocker panels, cab corners, and wheel arches). These are essential for vehicles failing Ontario safety inspections due to body perforation.

We stock professional-grade products from:

• Valspar Automotive & DeBeer Refinish — Exclusive to Auto's Supply Stop in Southwestern Ontario (Professional accounts)
• 3M — Abrasives, tapes, and prep products
• Roberlo — Fillers, primers, and clearcoats
• U-POL — Body repair and refinishing products
• Car-Rep — Aerosol touch-up solutions
• Pro Form — Adhesives, sealants, and undercoatings

Browse the full catalogue at www.autossupply.ca

Pricing depends on the finish tier and the size you order:

• Standard — solid colours (whites, blacks, solid reds).
• Metallic — contains metallic flake.
• Pearl / Specialty — pearls and vibrant/specialty colours.
• Tri-Coat (2-Stage) — needs a separate ground coat plus a tinted top coat (two mixes), priced as a set.

When you pick a colour in the builder, it shows that tier's price range before you choose a size — no surprises.

Our professional aerosols use a high-pressure “fan” pattern. For a factory finish, follow these rules:

1. Test the Nozzle: Shake for 2 minutes. Spray a test card to check the fan direction.
2. Distance: Keep the can 6–10 inches from the surface.
3. The 50/50 Overlap: Each pass should overlap the previous one by 50% to prevent “tiger stripes.”
4. Flash Times: Wait 5–10 minutes between coats. The paint should be tacky, not bone-dry.
5. The Drop Coat (Metallics Only): Apply the final colour coat slightly further away (12 inches) to “mist” the metallic flakes evenly.
6. Clearcoat is Different: Clearcoat should be applied in steady, “wet” passes so the paint flows together for a high-gloss shine.

We ship Canada-wide from our Windsor warehouse at a flat rate based on your destination:

• Ontario: $14.95 flat
• All other provinces: $19.95 flat — BC, Quebec, Alberta, Manitoba, Saskatchewan, and the East Coast (NB, NS, PEI, NL)
• Territories (Yukon, NWT, Nunavut): $24.95 flat

🇨🇦 FREE shipping on any Canadian order over $300.

Yes:

• Canada: FREE shipping on orders over $300.
• United States: FREE shipping on orders over $400 CAD.

Below those thresholds, our flat shipping rates apply.

No. Aerosols and paints are classified as Dangerous Goods (DG) and are Canada-Ground only. They cannot ship by air and cannot ship to the United States.If a US customer has an aerosol or paint in their cart, they'll be asked to remove it before checkout. These products require UN-rated packaging and DG-certified ground carriers — we cannot use Canada Post or air freight for paints, aerosols, or solvents.

No. Rocker panels and cab corners are oversized and are available for local pickup only at our Windsor warehouse — they cannot be shipped. Select “Local Pickup” at checkout for these items.

Yes! Local pickup at Unit 2, 2800 Jefferson Blvd, Windsor, ON N8T 3G9 is highly recommended. It's the fastest way to get your products and avoids all shipping charges. Select “Local Pickup” at checkout. (Oversized items like rocker panels and cab corners are pickup-only.)

No. Custom-mixed colours are created specifically for your vehicle and cannot be resold. We always recommend a “spray-out” test on a scrap piece before painting your vehicle.

Unopened, unused stock products may be returned within 30 days of purchase. Contact us to initiate a return — a Return Authorization (RA) number is required before sending anything back. See our full Return & Exchange Policy.

Refinishing is chemistry. If you have issues with drying, colour-matching, or finish quality, contact our technical team at the Windsor warehouse. We have the expertise to help you troubleshoot your booth conditions or application technique.📞 1-519-419-2805 · ✉️ support@autossupply.ca